Set out below are the terms and conditions of Luxury Club program owned and operated by Paris Gallery LLC.
These terms and conditions form the basis of the Luxury Club and explain the process of collection and use of Luxury Club points, as well as the different program aspects.
Enrolling and/or usage of any benefits or rewards offered as a part of the Luxury Club shall be deemed as acceptance of these terms & conditions. It is the Luxury Club member's own responsibility to read and understand them.
These terms and conditions are effective as of the date of publication and shall apply throughout the membership period. Paris Gallery LLC may, at its sole discretion, modify these terms and conditions. Such modifications will be communicated through the Luxury Club website www.luxuryclub.com
1. Program Definition:
The Luxury Club is a loyalty program of Paris Gallery LLC that rewards enrolled members with points when shopping at any Paris Gallery and/or Watch Gallery store in the United Arab Emirates (UAE and Bahrain). Customers will be able to earn and accumulate points every time they make a purchase. Accumulated points can be redeemed for products or Luxury Club Loyalty vouchers that can be used at any Paris Gallery and/or Watch Gallery store in the UAE and Bahrain.
2. Member Enrolment Eligibility:
All customers of Paris Gallery and Watch Gallery in the UAE and Bahrain are eligible to enrol.
3. Membership Levels:
There are three membership levels, and member eligibility per level is based on a member's annual purchase amount at Paris Gallery and/or Watch Gallery stores in the UAE and Bahrain (in AED).
- Silver Level: Members with an annual purchase amount up to AED 60,000. At this level, members enjoy the following benefits:
- Eligible for Luxury Club Silver Card, allowing members to earn and redeem points in the program as per published earning and redemption rates.
- Gold Level: Members with an annual purchase amount between AED 60,000 - AED 100,000. At this level, members enjoy the following benefits:
- Eligible for Luxury Club Gold Card, allowing members to earn and redeem points in the program as per published earning and redemption rates.
- Platinum Level: Members with an annual purchase amount of more than AED 100,000 enjoy the following benefits:
- Eligible for Luxury Club Platinum card, allowing members to earn and redeem points in the program as per published earning and redemption rates.
4. Membership Level Migration:
a) Club members that meet the eligibility criteria for a higher level will graduate to that level, and a new membership level card shall be sent to the member.
b) Members who no longer meet the eligibility criteria for their respective levels shall be downgraded to a lower level (i.e. if total annual purchase drops below predefined thresholds). A new membership level card shall be sent to the member.
c) Membership status is determined by the total amount spent by the member in a given year (i.e. the last 12 months until the date of the most recent purchase).
5. Suspension or Cancellation of Membership:
- Luxury Club reserves the right to terminate the membership at any time if any of these terms & conditions are not complied with or if a member in any way abuses the Luxury Club membership with acts of fraud.
- Points rewarded to a member either before or after the date of a fraud shall be subject to review and possible cancellation.
- Points redeemed by a member in the form of a Luxury Club voucher or product(s) either before or after the date of a fraud shall be subject to review and the member may be liable to return the product(s) in its unused, undamaged state or pay for the same in AED currency.
- In the unfortunate event that a member passes away, loyalty points accumulated in the deceased's account will become invalid and the loyalty account will be terminated.
- In case of termination of a membership initiated by a member, accumulated points will become invalid.
- In the event of suspension, termination or cancellation of a membership, Luxury Club reserves the right to use any accumulated points to pay off any outstanding debts/balance.
- Paris Gallery LLC reserves the right to accept /reject any refund requests for returned items that were eligible for earning points under the Luxury Club points system.
6. Earning Points:
Points earning rates differ for each membership level and products purchased. Points can be earned based on:
- Purchase of a product from Paris Gallery and/or Watch Gallery stores in the UAE and Bahrain. (The number of points awarded for each purchase depends on the membership level, product/brand.)
- Additional Luxury Club points may be earned at Paris Gallery and/or Watch Gallery stores in the UAE and Bahrain for certain promotions as and when stipulated. The Luxury Club management reserves the right to change/modify the terms and conditions of a promotion at any time without prior notice.
- Additional reward points that may be awarded to Luxury Club members for a promotion may not be applicable to other promotions running in parallel or promotions running at a later date at Paris Gallery and/or Watch Gallery stores in the UAE and Bahrain.
- Points will be rewarded on presenting either one of the following: the Luxury Club card, card number, or the registered mobile number of the Luxury Club member.
- Product purchases by cash or debit/credit cards
- Members of the Luxury Club can earn points for purchases made using cash and/or debit/credit cards.
- Product purchase with Paris Gallery Gift Voucher
- Members of the Luxury Club can earn points for purchases made using Paris Gallery gift vouchers.
- Product purchases using a combination of cash/Paris Gallery gift voucher/credit/debit card and Luxury Club points
- In the event that a purchase is made using a combination of cash/gift voucher/credit/debit card and Luxury Club points, members will earn points only for the amount that was paid in cash/Paris Gallery gift voucher/credit/debit card.
7. Redemption of Points:
Luxury Club points can be redeemed at any Paris Gallery and/or Watch Gallery store in the UAE and Bahrain. Redemption rules and benefits are the same across all levels. Luxury Club points, regardless of membership type, can be redeemed only as follows:
- Every Luxury Club point is equivalent to AED 1 at any Paris Gallery and/or Watch Gallery store in the UAE only.
- Points can be redeemed the next day of the last purchase.
- Redemption can be done at any Paris Gallery and/or Watch Gallery store in UAE and Bahrain by requesting for the same at the checkout counter using the membership card subject to a minimum balance of 350 points in the member's account.
- Luxury Club card must be activated before redemption.
- No online redemption is possible with Luxury Club membership.
- Luxury Club points may be exchanged for a Luxury Club Voucher of equivalent value. This voucher will be valid for 30 days from the date of issue.
8. Rewards Pool Management Rules:
- Points cannot be purchased.
- Points are only awarded when a member purchases a product from a Paris Gallery and/or Watch Gallery store in the UAE and Bahrain.
9. Points Transfer:
- Luxury Club points are non-transferable.
10. Points Expiry:
- Luxury Club Points expire on the last day of the calendar month, one year from the date credited to the member's account.
- Example: Points earned on May 11, 20153 will expire on May 31, 2016.
11. Points Balance & Personal Details:
- Members can check their Luxury Club points balance and change personal details online by logging into their registered accounts at www.luxuryclub.com, at any Paris Gallery and/or Watch Gallery store upon request, or by calling Toll-Free number 800 6611 if within UAE and Bahrain. Customer Service/Call Center's opening hours are from 07:00 – 22:00 LCT.
12. Exchange and Refund Policy:
- Products that were procured using Luxury Club points and/or Luxury Club vouchers cannot be refunded and may be exchanged with other products of the same retail value or less in accordance with the Paris Gallery Group returns policy.
- Luxury Club has the right to deduct any monetary value in the currency of AED to compensate for any loss incurred during an exchange or return of a product that was procured using Luxury Club points.
- Luxury Club reserves the right to issue Luxury Club vouchers as a means of refund, after necessary deductions, for products that were procured using Luxury Club points.
- The Luxury Club voucher shall have a validity of 30 days.
13. Personal Details:
- It is the member's full responsibility to notify Luxury Club of any changes to his/her personal details which includes mobile number, address, etc.
- Luxury Club is not responsible for the loss of a membership card or points resulting from a failure to update personal details.
- Personal details can be updated by logging in at www.luxuryclub.com or by calling the toll free number 800 6611, if within UAE and Bahrain. Call Center operating hours are from 07:00 – 22:00.
- If a member shows any signs of fraud, abuse or suspicious activity, he/she stands the risk of losing accrued points. Paris Gallery LLC has the right to suspend or terminate his/her membership immediately.
- If any fraudulent activity is suspected or detected, Paris Gallery LLC reserves the right to take necessary legal action. In addition, members may be liable for monetary losses sustained by Paris Gallery LLC, including litigation costs and damages.
- The gathered information about the use of the loyalty program will be entered into the files of Paris Gallery LLC. This data is for internal use only - to help provide more focussed, relevant services and promotions to Luxury Club Members.
- Personal information such as the address, e-mail, telephone, as well as demographic and other relevant information, will never be disclosed (shared, sold or divulged) to third parties unless authorized by the member by participating in a program/service offered by a third party or is required to do so by law. The Luxury Club will maintain personal information and a member's business activities in accordance with our usual strict security and confidentiality standards.
16. Change in Terms and Conditions:
- Paris Gallery LLC has all rights to withdraw, cancel or change the terms and conditions pertaining to the Luxury Club at any time without any prior notice.
- Paris Gallery LLC has all rights to withdraw, cancel or change the terms and conditions pertaining to the Luxury Club without liability of whatever nature to any Luxury Club member.
- For up-to-date terms and conditions, members should refer to www.luxuryclub.com
- Luxury Club shall endeavour to provide points earning, redemption, and related services with minimum disruptions.
- Luxury Club cannot always guarantee the functioning of these services without disruptions, and cannot be held liable for any operational, process-related and system errors that may occur when providing any of the Luxury Club membership services.
18. Intellectual Property:
All the intellectual property rights in and associated with Paris Gallery and its logo, the Luxury Club program solely vest in Paris Gallery and any unauthorized use of the same or a similar trade name, trade mark, logo is prohibited by law. In case of any such unauthorized use of the Paris Gallery intellectual property, Paris Gallery reserves its rights to take appropriate action and to recover all costs including but not limited to court fees, attorney's fees, damages, losses etc.
19. Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of UAE and Bahrain, and the Parties hereby submit to the exclusive jurisdiction of the Courts in Dubai, UAE and Bahrain.
- Each member agrees and undertakes that his/her access and use of the Luxury Club program and this page shall be subject to these Terms and Conditions.
- Each member acknowledges and warrants that this page is available on an "as is" basis and may contain errors, discrepancies, faults, inaccuracies and may not be complete and/or current.
- Each member accesses this page and enrols in the Luxury Club program at his/her own discretion. Paris Gallery and/or Luxury Club shall in no way be liable for any damage, losses, costs suffered and/or incurred by any member as a consequence, whether direct or indirect, of using this page or enrolling in the Luxury Club program.